Band 6+: You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system.The manager promised to contact you regarding compensation but you still haven't heard from him.Write a letter to the hotel. In the letter:- describe the problem at the hotel- explain what the manager had said at the time- say what you want the manager to do.

Dear Sir,

My name is Angelina Lee. I am writing to you to express my dissatisfaction with the hotel room that is booked for my stay. I recently spent a night in your hotel, and I had a noise very early in the morning because of a faulty central heating system. There was very loud noise at 5 am in the morning. Because of this situation, my baby woke up early in the morning and cried.

Your manager promised to contact with me and regarding compensation, but a lot of time has passed, and he still has not contacted me. I wrote about this problem one month ago, and provided full information.

I would be grateful if manager could contact with me and make compensation. If you require any further information, please do not hesitate to contact me. Thank you very much for your attention.

Yours faithfully, Angelina Lee.