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Letter

Band 6+: You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my dissatisfaction regarding an attire I had purchased last week from your online store. The suit was delivered today morning however, I am unable to try it on.

I booked a suit from your company’s website on Friday with order number 45862 of I made an online payment. The apparel I confirmed is not the one I received.

Firstly, I ordered a navy blue cotton suit with golden border of medium size according to your company’s size chart. To my surprise, the colour I received is aqua blue and the is small as per the tag attached to the clothing. Now the size does not fit me and the colour does not suits my skin tone.

I have to wear this dress next Monday, since I have a wedding of my close relative to attend. I only have three days, and I want an urgent replacement of my order according to my confirmed booking. As it was a prepaid order, make an arrangement with your courier partners, so that you deliver my dress on time.

Eagerly anticipating prompt delivery of my clothing.

Yours Faithfully

Fatima

Word Count: 194

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
order: 3
Try using synonyms for the above words

Task Response

6.5
The letter effectively addresses all parts of the task by providing details of the purchase, describing the problem, and explaining the need for an urgent replacement. To improve, consider being more specific about the problem with the attire and the consequences of not receiving a replacement in time.

Coherence & Cohesion

5.5
The letter is well-organized with clear paragraphing. The ideas flow logically, and there is good use of cohesive devices. To enhance coherence, ensure smoother transitions between sentences and paragraphs.

Lexical Resource

5.5
There is a good range of vocabulary used appropriately throughout the letter. To aim for a higher score, incorporate more varied and sophisticated vocabulary to express ideas more precisely.

Grammatical Range & Accuracy

5.5
The letter demonstrates a wide range of grammatical structures used accurately. Some minor errors in punctuation and sentence structure are present. To improve, pay attention to subject-verb agreement and use more complex sentence structures.

Answers On The Same Topic:

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

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Band 8+

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