Letter

Band 6+: You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

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Dear Sir,

I have been a loyal customer of your company for the last 10 years, and commended by the service and quality of your products. Unfortunately, this time , I had a terrible experience related to an apparel purchase, and I am writing to make a formal complaint about one of your staffs, and the product that he sold me.

Recently, I bought a pair of trousers for my son’s wedding ceremony. While I was selecting among the choices, I was insisted in buying a particular brand for a larger discount and offered a free return in case of unsatisfactory results. Actually, I had chosen another brand, but the sales staff appalled me to purchase the recommended clothing.

During the wedding ceremony, I tried to wear the clothing, but it was not only a best fit to me, and also had damaged pockets. I felt disgusted, and embarrassed for the whole day.

As a matter of solution, I expect full compensation for the purchased clothing without further delay. And I strongly suggest that the sales staff should be put under sales and customer training program for a week.

I look forward to resolving this issue as soon as possible.

Yours Sincerely,

Raj

Word Count: 203

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

sales: 3

Try using synonyms for the above words

Task Response

The letter addresses all three points of the task by giving details of the purchase, describing the problem, and explaining the need for a replacement urgently. However, the tone could be more formal and professional. Consider using a more formal greeting like 'Dear Sir/Madam,' and avoid informal language like 'appalled me.'

Coherence & Cohesion

6.5

The letter is generally coherent and cohesive. The ideas are presented logically, and there is a clear progression from detailing the purchase to explaining the issue. However, some sentences could be more concise for better clarity. Consider breaking down longer sentences for improved readability.

Lexical Resource

6.5

There is a good range of vocabulary used throughout the letter. However, some words could be more precise and formal. Additionally, try to vary your vocabulary more to enhance the overall lexical resource. Consider using synonyms and more sophisticated language to elevate the letter.

Grammatical Range & Accuracy

6.5

The letter demonstrates a good range of grammatical structures. However, there are some punctuation errors and awkward phrasings that affect the overall accuracy. Proofreading for punctuation and sentence structure would be beneficial. Additionally, pay attention to subject-verb agreement for improved accuracy.

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Band 6+: You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

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