Band 6+: You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: - Facts. You need to be concise but explain what happened. - Polite. No one responds to insults. - Outline what you wish from this. What do you want to happen? - Firmness. You want to be taken seriously.

Dear Manager,

Hope this letter finds you well.

I am writing you in regards to my last visit to your restaurant yesterday. I have some complaints that I need to address.

I have had a business dinner in your restaurant with two of my clients and we have ordered three meals to enjoy. But, unfortunately, the food came late, cold and distasteful. It took almost an hour to get our plates, which is a lot more than the expected time, and that may explain the coldness of the food. We have asked about our order multiple times but the waiter kept letting us wait.

When I confronted the waiter about these issues, they accused us of lying and they where so rude while handling the situation. Moreover, the chef was not friendly and was not professional while talking to us about the food’s quality, that is clearly not the same as before.

This experience did not just ruin our night, but almost cost me my business. Consequently, I need you to do two things. Firstly, I need to be compensated and get my money back. Secondly, I need you to review your staff standards, you need to make sure of the quality of food your chefs are serving, and train your waiters. They are in danger of losing the restaurant’s reputation and its regular customers like me.

I trust you handling the issue perfectly.

Regards,

Mohammad.