Band 7+: You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: - Facts. You need to be concise but explain what happened. - Polite. No one responds to insults. - Outline what you wish from this. What do you want to happen? - Firmness. You want to be taken seriously.

Dear Sir/Madam,

I hope that you are well. I am writing this letter to express my concern regarding the recent issue I faced while ordering the famous food dish at your restaurant.

To begin with, when I tasted the food at that time, the taste of the food was very awful. I then contacted your staff member and wanted to complain about it, but I have not received a response yet.

Furthermore, I had already planned to invite my relatives to your restaurant, but because of this mistake, I had to cancel at the last minute, and this caused me both damage to my relationship with them as well as financial loss.

I would appreciate it if you would look into this matter yourself and arrange a refund at the earliest. I hope to receive a positive response from you.

Yours faithfully,

Deep Jani