Dear Sir/Madam,
I am writing to lodge a complaint about my lost luggage on return from Thailand to Dubai airport on the 6th of December 2024, at 10 pm on flight 410D with FlyFar Airlines.
After landing and completing the immigration process, I rushed to the luggage belt to collect my belongings, as my family was eagerly waiting outside the airport. I realized one bag was missing as I checked in three suitcases and one handbag at the Thailand airport. I waited for an hour looking for my travel bag but ended up with nothing. Later, I visited airline’s baggage claim office, where a representative acknowledged my grievance and took the responsibility of the mistake. However, I was assured to be contacted within 6 hours to retrieve my baggage, but the waiting period has now extended beyond that.
The missing bag is a black Samsonite leather bag with four wheels, two zips at the front and one at the back. Additionally, a name tag with my details on it is attached to the handle. I am extremely worried as it contains my asthma medication, electronic items such as phone charger, camera and headphones, a few formal dresses and some branded sentimental gifts for the family. Furthermore, a silver HP laptop belonging to my office was stored in the inner pocket, the loss of which has prevented me to complete my assigned tasks.
I implore you to take an immediate action to recover it, and if you find my suitcase, kindly send it to my mailing address with care, as valuable items are enclosed in it. I would appreciate if you contact your ground handling team and asked them to resolve this matter as soon as possible.
I hope I would receive a positive response from your end.
Yours faithfully,
Konain Danish