Letter

Band 5+: You have moved another city .But your bank has your old address and continous to send all communication there.Write a letter to your bank branch .In your letter mention,Where have you moved to.,What problem are you facing regarding the bank communication.,What you wamnt to do regarding old communication already send to the wrong address.

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Dear Sir/Madam,

I am writing to inform you that I have recently moved to another city and I would like to updates my address in your records so that you will send my important documents there.

I moved from surrey to Vancouver and my new address is 23 main street, Vancouver, BC. I went to that place on 20th July and after that I did not receive any document. However, the bank has my old address of surrey in file and continue send my document there. Therefore, I am not receiving my important document on time.

I faced many problems due to my previous address. last month you sent me a letter regarding raise of my bank service fee. Although you mention that if I could maintain specific amount of balance in my checking account then no service fee. I received this letter later and I purchase things by using checking account and my balance reduced .Therefor, your bank charge me monthly fees.

I would be grateful if you could update my new address in your system as soon as possible and sent all the document on my new house. I request you please cancel those document that you sent on my old address .please resend it again if possible.

Thank you for your assistance. I look forward for your response.

Yours faithfully,

Manpreet

Word Count: 224

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

address: 6

document: 5

Try using synonyms for the above words

Task Response

The letter addresses all three required points: it states the new city (Vancouver) and address, explains the problem of not receiving bank communications due to the old address, and requests that the bank update the address and resend or cancel documents sent to the old address. The purpose is clear and the tone is appropriate. However, there are some lapses: the explanation of the problem could be more concise and focused, and the request regarding old communication could be more specific (e.g., asking for confirmation of cancellation or resending). To improve, ensure each point is clearly and directly addressed, and consider structuring the letter with separate paragraphs for each requirement to enhance clarity.

Coherence & Cohesion

The letter has a clear overall structure with an introduction, body paragraphs, and a closing. However, the flow is sometimes disrupted by abrupt transitions and repetitive phrasing. For example, the second paragraph mixes the move details with the problem, and the third paragraph introduces a new issue without a clear link. To improve, use cohesive devices such as 'Firstly', 'In addition', or 'As a result' to connect ideas more smoothly. Also, ensure each paragraph has a single clear focus: one for the move and address update, one for the problem, and one for the requested action.

Lexical Resource

The vocabulary is adequate for the task, but there is limited range and some imprecise word choices. For instance, 'updates' should be 'update', 'continue send' should be 'continue to send', and 'purchase things' could be more formal as 'make purchases'. To achieve a higher score, use more varied and precise vocabulary, such as 'notify you of my change of address', 'rectify the issue', and 'forward the correspondence'. Avoid informal or awkward phrases like 'I request you please' and 'resend it again' (redundant).

Grammatical Range & Accuracy

There are numerous grammatical errors that affect clarity, including subject-verb agreement ('continue send' should be 'continues to send'), incorrect verb forms ('sent' should be 'send' in the future context), and missing articles ('the bank has my old address of surrey' should be 'the bank has my old address in Surrey'). Punctuation is also inconsistent, with missing commas and periods. To improve, focus on using a wider range of sentence structures, such as complex sentences with relative clauses, and proofread for basic errors. For example, 'I would like to updates' should be 'I would like to update', and 'Therefor' should be 'Therefore'.

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Lexical Resource

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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