Letter

Band 7+: You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: explain why you are writing express concern about the missing card ask them what they intend to do

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Dear Sir,

I am writing to you regarding the new bank card I was supposed to recieve from your establishment. Firstly, I regret to inform you that the card was missing from the envelop I had recieved, this has caused me an incredible amount of concern and anxiety. Primarily, because I fear being defrauded from my hard earned savings if this was a criminal conspirary. Secondly I had an urgent need for a new bank card as my old one is set to expire soon and I required my new card to make future purchases, especially online purchases as they all operate on a bank card centric system, this places an incredible burden on my shoulders as it will cause a lot of hindrance in my future purchases.

Therefore, I would like to enquire what steps your office can take to mitigate the consequences of this ordeal. Can my new card be blocked? Will the bank take responsibility and find the missing card? Can the duration of my old card be increased? Can a replacement card be made available urgently for my use?

I hope to hear your answer to my enquiries as soon as possible along with a solution to my conundrum.

Kind regards,

John.

Word Count: 206

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses the task by reporting the missing bank card and asking for resolution steps. It covers the key points: the problem, the impact, and specific questions about what the bank will do. The tone is formal and polite. However, there are minor lapses: a few spelling errors ('recieve', 'envelop', 'conspirary') and slightly over-dramatic language ('incredible amount of concern', 'criminal conspirary') which could be more concise. To improve, focus on proofreading for spelling and using more measured language to maintain professionalism. The questions asked are relevant, but ensure they directly align with the bank's possible actions (e.g., blocking the card, issuing a replacement).

Coherence & Cohesion

The letter is generally well-organized and the message is clear. However, there are some lapses in cohesion, such as the long sentence starting with 'Primarily, because...' which could be broken into shorter sentences for better flow. Additionally, the second paragraph could be more logically structured by grouping related questions together. Consider using linking words like 'firstly', 'secondly', and 'finally' to improve the sequence of ideas.

Lexical Resource

The vocabulary used is appropriate and shows some range, with words like 'conundrum', 'hindrance', and 'conspiracy'. However, there are a few errors in word choice and spelling, such as 'recieve' (receive), 'envelop' (envelope), and 'conspirary' (conspiracy). To improve, use more precise and natural expressions, and ensure correct spelling. For example, 'incredible amount of concern' could be rephrased as 'significant concern'.

Grammatical Range & Accuracy

The letter contains several grammatical errors and awkward phrasing that affect clarity. For instance, 'this has caused me an incredible amount of concern and anxiety' is a run-on sentence; consider splitting it. Also, 'I required my new card to make future purchases' could be more naturally expressed as 'I need my new card for future purchases'. Punctuation is inconsistent, such as missing commas after 'Secondly' and before 'especially'. To improve, use a variety of sentence structures and proofread for errors.

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