Band 9: You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: explain why you are writing express concern about the missing card ask them what they intend to do

Dear Sir/Madam,

I am writing to formally acknowledge the receipt of the envelope containing my new bank card. Thank you for sending it promptly.

However, upon opening the envelope, I discovered that it was empty and that the bank card was missing. The card was not enclosed in the package that I received. I would appreciate it if you could investigate this matter and verify with your third-party courier whether the contents of the parcel were checked and confirmed complete before dispatch.

In light of this situation, I kindly request that a replacement bank card be issued and sent to me as soon as possible. I would also appreciate it if you could provide the courier details and tracking or reference number for the replacement delivery. This will allow me to monitor the shipment and help prevent any future loss or delivery issues.

I would be grateful for your prompt attention and assistance in resolving this matter. Your cooperation and professionalism are highly appreciated.

Thank you for your understanding. I look forward to your response and a swift resolution to this issue.

Respectfully yours,

Dharen Cabicungan