Letter

Band 4+: You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: explain why you are writing express concern about the missing card ask them what they intend to do

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Dear Sir or Madam,My name is Mel, I already received the envelope from the bank this afternoon.

Before I opened it, I ensure again that was the envelope is for me. In the envelope, there is should be a new bank card; but, when I opened it the card was not in there.

Before sending to my house, did you recheck? This is very crucial if you already checked but it was missing. I suggest you to train your staff and always check the document before sending to the customers. I want one week from this letter received, the bank send again the new card. I hope this situation in the future are not happen to other customers.I use this bank for several years and nothing bad happen. I hope this problem should be clear in family ways.You can contact me through moile phone for fast response (635782853)I am awaiting your reply as soon as possible!Regards,Mel

Word Count: 156

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

envelope: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by explaining the missing card, expressing concern, and asking about the bank's intended actions. There are some minor issues with tone and formality, and the organization could be slightly improved. To enhance the letter, focus on maintaining a consistently professional tone and ensuring a clear, logical flow of information.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas could be improved. Consider using more explicit transitions between your points to guide the reader. For example, you could start by clearly stating the purpose of your letter, then move on to describing the issue, expressing your concerns, and finally, outlining your expectations. Grouping related ideas into distinct paragraphs would also enhance coherence.

Lexical Resource

The vocabulary used is generally simple and repetitive. To improve, try to incorporate a wider range of vocabulary that is more specific and appropriate for a formal letter of complaint. For instance, instead of saying 'very crucial,' you could use 'critical' or 'essential.' Also, vary your word choices to avoid repetition. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. There are issues with verb tense consistency, subject-verb agreement, and sentence structure. For example, 'I ensure again that was the envelope is for me' is grammatically incorrect. It should be something like 'I made sure that the envelope was addressed to me.' Focus on using a variety of sentence structures and ensuring that your grammar is accurate to enhance the overall quality of your writing.

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You are interested in joining a short training course and need more details write a letter to the course coordinator in your letter ask for the schedule and face request information about necessary materials explain why you want to join

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Coherence & Cohesion

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