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Letter

Band 4+: You have recently bought a personal computer in a shop near you, and it was faulty. You have visited them and asked to repair it, but they did nothing. Write a letter to their office and say - what was the problem with the computer, - what service you got from the shop, - what you suggest they do.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I write a letter to bring your attention to the problem that I faced after purchasing a computer from store named Technology Hub in Brampton by 2nd august 2024 and when I try to reach the store and ask the shopkeeper to fix this, He just ignored me doing nothing.

After buy a computer, When I reached my home and start using this. I came to know the problem that sound is not coming out properly. After wasting two three hours to try to resolve it but nothing comes in my hands.

I contact to the store through phone but no one answer the calls. Then, I decided to visit the shop but there salesman just ignored me and refused to help me by saying that it is not store’s responsibility to fix such issues. He just end up with the solution that you need to go to the company where it had manufactured.

I hope you take this problem on priority bases and try to give me the compensation required and also take action for such employees. I wait for your positive response.

your faithfully,

Aman

Word Count: 189

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

problem: 3

store: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all aspects of the task, providing clear details about the problem, the unsatisfactory service received, and a suggestion for resolution.

Coherence & Cohesion

4

The letter's structure and flow are somewhat disjointed, with some sentences lacking clear connections. The use of paragraphs could be improved to enhance clarity.

Lexical Resource

4.5

The letter demonstrates a good range of vocabulary, but there are instances where more precise and sophisticated language could be used.

Grammatical Range & Accuracy

3.5

The letter contains several grammatical errors that affect the overall clarity and fluency. The use of tenses and sentence structure could be improved.

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