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Letter

Band 5+: You have recently bought a TV and it arrived damaged. Write a letter to the store manager and say: When and what TV did you buy Describe the damage. How can the issue be solved in your opinion

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Dear Sir or Madam,

I hope this message finds you well. I am writing to complain about the damaged TV, which I purchased recently from your store. I visited your Sony centre, Eaton Mall, Toronto to purchase 55″ inch Led Tv on March 08th, 2025. I placed the order with order id: ES233566 which was delivered today.

I opened the box with enthusiasm, but to my dismay, I noticed the box was partially damaged at the bottom. When I took the tv out of the box, I was shock to see that the screen corner was badly damaged and even the tv was not turning on. Obviously, it was not packed properly and due to mishandling by the courier it was damage to this extent.

Unfortunately, my experience was not satisfactory for this purchase. Would you kindly send me replacement Tv on priority basis ? Please make sure you wrap the tv properly to avoid any damage. Do let me know when you will be delivering the new item.

I hope hearing from you soon.

Your Sincerely,

Tiny

Word Count: 178

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

damaged: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. Minor improvements in clarity and detail would enhance the response.

Coherence & Cohesion

5.5

The letter's structure is generally clear, but some improvements in flow and paragraphing would enhance readability. The grammar errors affect the overall coherence.

Lexical Resource

The vocabulary used is appropriate for the context, but a wider range and more precise word choices would improve the letter's sophistication.

Grammatical Range & Accuracy

While the letter conveys the message, numerous grammatical errors detract from the overall accuracy and fluency. Improving grammatical accuracy is crucial.

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