Band 9: You hired a local company to renovate your kitchen, but the work was completed to a poor standard. Write a letter to the company complaining about the renovation work. You should include details about: - what specific problems you have with the work - how these problems have affected your daily life - what you expect the company to do to resolve the situation.

Dear Sir or Madam,

I am writing to express my dissatisfaction with the recent kitchen renovation carried out by your company last week. Unfortunately, the quality of the work is far below what was agreed, and several issues need to be addressed.

Firstly, the tiles were installed unevenly, and there are noticeable gaps between them. In addition, the cabinets appear to be misaligned, and one of the cupboard doors does not close properly. The paintwork is also of poor quality, with visible marks and uneven coverage. Moreover, the countertop has a small scratch, which was not present before the renovation.

These problems differ significantly from the original plan we discussed. According to our agreement, high-quality materials were to be used, and the finish was expected to be smooth and professional. However, the materials used for the cabinets seem cheaper than those specified, and the overall workmanship does not meet the standard outlined in the contract. Furthermore, the layout of the appliances is different from the approved design, making the kitchen less functional.

I would appreciate it if you could arrange for a qualified technician to inspect the kitchen and rectify these issues as soon as possible. I expect the necessary repairs to be completed at no additional cost. If this is not possible, I would like to request a partial refund for the unsatisfactory work.

I look forward to your prompt response and hope this matter can be resolved quickly.

Yours faithfully,

Dinara