Letter

Band 6+: You hired a local company to renovate your kitchen, but the work was completed to a poor standard. Write a letter to the company complaining about the renovation work. You should include details about: - what specific problems you have with the work - how these problems have affected your daily life - what you expect the company to do to resolve the situation.

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Dear Sir,

I am writing to you concerning the service that was rendered to me by your company on the 19th of July 2025 at 46 McNeil road Yaba. I requested for my television and microwave to be fixed.

However, I am very displeased with the work that was done by your staffs, the microwave had only a plug issue and after your workers tried to fixed it, I noticed a loud noise coming from it everytime I try using it.

Also, my television screen was damaged by one of your staff due to how careless he was handling it sent a mail concerning this and I did not get any response.

I would humbly request for a solution to be done to my microwave and also for you to cover the cost of fixing my tv screen.

I look forward to your response in the next 5 business days to know what will be done.

Yours sincerely,

Abiola Nene

Word Count: 160

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

microwave: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by outlining the repairs, the issues, and the desired resolution. However, elaborating further on the specific problems with the quality of work and providing more details could enhance the response. For example, you could describe the loud noise from the microwave in more detail or specify the extent of the damage to the television screen. Also, the tone could be slightly more assertive while remaining polite.

Coherence & Cohesion

The letter is generally coherent, but could benefit from improved paragraphing and transitions to enhance the flow of information. For example, consider dedicating a separate paragraph to each issue (microwave and television) to improve clarity. Also, ensure a clear progression of ideas within each paragraph.

Lexical Resource

The vocabulary used is adequate for the task, but there's room to incorporate more precise and varied language to express your dissatisfaction and expectations more effectively. For instance, instead of 'very displeased,' you could use stronger terms like 'extremely dissatisfied' or 'appalled.' Also, consider using more specific vocabulary related to the repairs and damages.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and proper sentence structure. For example, 'tried to fixed it' should be 'tried to fix it.' Proofreading carefully before submission can help identify and correct these errors. Also, ensure correct use of articles (a, an, the).

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