Letter

Band 7+: You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a letter to the manager of the travel agency. In your letter, • say about the holiday and where you stayed • mention why you are unhappy about the hotel where you stayed • say what you would like the travel agency to do Write at least 150 words.

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Dear Sir or Madam,

I am writing this letter to express my dissatisfaction regarding my recent holiday to Paris booked through your travel agency. Unfortunately, the trip did not live up my expectations due to several issues with the hotel provided.

Initially, the whole atmosphere seemed quite unpleasant to me. Next, the staff was not very polite and helpful, which couldn’t even provide me with a few details about my room utilities. As soon as I came in the room, I have immediately noticed that it was not properly cleaned. Moreover, the air conditioning was also broken, and as it turned out, I was not provided by warm water for two days.

To resolve these issues, I would like to request a partial refund for the poor quality of my experience being in your hotel., I hope your company will care more in the future to avoid such situations.

Yours faithfully,

Sasha

Word Count: 152

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter effectively addresses all three bullet points required by the task. You clearly identified the holiday destination, provided specific reasons for your dissatisfaction (cleanliness, staff behavior, and facilities), and stated a clear desired outcome (a partial refund). The tone is appropriately formal for a letter of complaint. To improve and reach a higher band, you could expand slightly more on the 'holiday' aspect to provide more context (e.g., mentioning the dates of the stay or the name of the hotel) and ensure smoother transitions between the complaints to avoid a list-like structure.

Coherence & Cohesion

The letter is logically organized and follows the requirements of the prompt. You have used cohesive devices such as 'Initially', 'Next', 'Moreover', and 'To resolve these issues' to guide the reader through your points. However, the transition between the description of the atmosphere and the specific complaints about the staff and room could be smoother. Avoid using 'Next' in a formal complaint letter, as it can sound a bit like a list; instead, try using more sophisticated transitions like 'Furthermore' or 'In addition to this'.

Lexical Resource

You have used a good range of vocabulary appropriate for a formal complaint, such as 'express my dissatisfaction', 'live up to my expectations', and 'partial refund'. To reach a higher band, try to incorporate more precise or sophisticated collocations. For example, instead of 'the whole atmosphere seemed quite unpleasant', you could say 'the overall ambiance was underwhelming' or 'the atmosphere was far from welcoming'.

Grammatical Range & Accuracy

The letter demonstrates a mix of simple and complex sentence structures, but there are several grammatical inaccuracies that hinder the flow. Specifically, watch out for preposition usage (e.g., 'live up my expectations' should be 'live up to my expectations' and 'provided by warm water' should be 'provided with warm water'). There is also a tense inconsistency: 'As soon as I came in the room, I have immediately noticed' should be 'I immediately noticed' to maintain the past simple tense. Additionally, ensure punctuation is used correctly to avoid run-on sentences, such as the comma placement in your concluding paragraph.

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Task Response

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Lexical Resource

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Task Response

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Lexical Resource

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