Band 8+: You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a letter to the manager of the travel agency. In your letter, • say about the holiday and where you stayed • mention why you are unhappy about the hotel where you stayed • say what you would like the travel agency to do Write at least 150 words.

Dear Manager,

I am writing to complain about the poor quality of the hotel arranged by your travel agency during my recent trip to Turkey. I stayed in Istanbul for one week and was very disappointed with the accommodation provided.

The hotel did not meet my expectations at all. The atmosphere was unpleasant, the staff were not polite or helpful, and even the food was of low quality. Before my trip, I clearly mentioned that I wanted a luxury five-star hotel in the centre of Istanbul. Unfortunately, the place I stayed in was far from the city centre and did not provide the level of comfort and service that I paid for.

I would appreciate it if you could look into this matter and offer an explanation or partial refund. I hope your agency will take more care in the future to avoid such situations.

Yours sincerely,