Letter

Band 5+: You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a letter to the manager of the travel agency. In your letter, • say about the holiday and where you stayed • mention why you are unhappy about the hotel where you stayed • say what you would like the travel agency to do Write at least 150 words.

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Dear Manager,

I am writing to complain about your travel agency, which arranged my journey with a hotel of bad quality.

I had already informed you that your agency’s service was quite low. I have been in Turkey for a week and just returned from my trip in an upset mood because of the poor service provided by the hotel, with its bad atmosphere, service, and even food. If you remember, I told you that I wanted a luxury, five-star hotel in the center of Istanbul. Sadly, I am dissatisfied with your travel agency’s service.

I would like to request that you be honest and truthful with your customers.

I hope that such mistakes will not happen again.

Regards,

Laziza.

Word Count: 120

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 3

service: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by complaining about the hotel and stating dissatisfaction. However, it lacks specific details about the hotel and the issues encountered. To improve, provide concrete examples of the poor service, bad atmosphere, and food quality. Also, clearly state what you expect the travel agency to do to resolve the issue, such as a refund or compensation. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and the progression of ideas is logical. However, adding more specific details about the issues experienced at the hotel would enhance the coherence and provide a stronger impact. Consider elaborating on the 'bad atmosphere, service, and even food' to make your complaint more compelling.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and precision. While words like 'bad quality' and 'poor service' are understandable, using more descriptive language could make the letter more effective. For example, instead of 'bad atmosphere,' you could describe it as 'unpleasant' or 'uninviting.' Similarly, 'poor service' could be replaced with specific examples of inadequate service.

Grammatical Range & Accuracy

The grammar is mostly accurate, and the sentences are generally well-constructed. There are a few areas where the phrasing could be improved for clarity and impact. For instance, the sentence 'I had already informed you that your agency's service was quite low' could be rephrased to something like 'I previously expressed my concerns regarding the quality of service provided by your agency.' Focusing on refining sentence structure and word choice will further enhance the grammatical accuracy and overall quality of your writing.

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