Band 6+: You hired a local company to renovate your kitchen, but the work was completed to a poor standard. Write a letter to the company complaining about the renovation work. You should include details about: - what specific problems you have with the work - how these problems have affected your daily life - what you expect the company to do to resolve the situation.

Respected sir/madam,

I am particulary writing this letter to register my complaint, regarding the renovation work done by your company in my kitchen. I am highly regretting the decision of choosing your services.

There are various issues that I want to highlight. Firstly, handles of kitchen cabinets are quite out-dated, they do not match with those which were shown to us in the catalogue. Another concern is the quality of material of the fitted stands in the cabinets of kitchen

Moreover, your manager promised me to complete the revamping in two weeks, but whole process took one month. I am getting married this month and my family was busy in the preprations. But this delay caused a significant obstacle in their tasks.

I want you to personally look into this matter, and order your team to immediately change the handles and and steel fittings. I am also expecting discount in the final payment because of delay in the work, as mentioned in the contract. I trusted your brand because of its good reputation and higher customer satisfaction levels.

Hoping to a get an immediate and effective response from you.

Yours faithfully,

Maham