Band 7+: You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: Describe what happened that caused you to miss your flight Explain how missing your flight impacted you Clearly state what you would like the airline to do

Dear Sir or Madam,

I am writing this letter to complain about the flight I missed due to a problem with your booking system. I booked a flight to go from Moscow to Abu Dhabi on July 27th (flight EY66) with your airline. However, at the registration desk, your representative informed me that there had been a double booking, and that there was no seat for me on the plane.

This situation would not have caused so much inconvenience if my flight had not been a transit flight. On July 27th, in Abu Dhabi, I was supposed to have a two-hour stopover and then fly to my final destination, Madrid, with your airline as well (flight EY89). Because of my canceled flight, I had to buy not just one, but two more tickets, which cost me $850. I am sending you the receipts here enclosed, along with the confirmation of double booking for the flight EY66.

Therefore, I expect to have compensation for two additional flight tickets and a refund for the flights I had not been able to take.

I am looking forward to hearing from you soon.

Yours faithfully,

Valeria Martin