Band 6+: You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: Describe what happened that caused you to miss your flight Explain how missing your flight impacted you Clearly state what you would like the airline to do

Dear Sir or Madam,

I am writing to inform you regarding missing my flight on 20th of June 2024, at Singapore Airport.

I booked my flight in advance, using the airline’s website. However, when I arrived at the airport, I was informed by the airline management that my name is not included in the passenger list. Despite having a ticket for the flight, I was not able to get in to the flight.

Since I was going to attend a conference on the following day, I had to book another flight at a higher cost.

Apart from that, I had to stay at a hotel until next available flight, which was on the following day. Due to this unfortunate incident, I had to spend additional cost for accommodation and travel.

I would like to request an investigation on the aforementioned incident. Further, I highly appreciate it if you reimburse the additional cost incurred to me, due to the inconvenience. I have attached the additional cost I incurred, for your reference.

Please feel free to contact me if you need further details.

Your Sincerely,

John Richards.