Letter

Band 7+: You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item Write at least 150 words

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Dear Sir or Madam,

I am writing to express my dissatisfaction with the guitar that I purchased from your online store. To be honest, I was really excited when the guitar arrived this morning, and I immediately opened the box. I ordered the Gibson Les Paul, but the reality inside the box is an Ibanez. This condition made me totally dissatisfied owing to the fact that I had been waiting for two weeks for this guitar.

Regarding to this condition, I would like to request a full refund due to the product is not appropriate with my order. I thought this is a good deal for me as a customer.

Furthermore, I will make arrangement to replacement of guitar. Then, please send me the video before the guitar is packaged.

I would be grateful if you could address this matter as soon as possible. I hope your team is selective with the customer order, and this situation should be an evaluation time for your management.

Yours sincerely,

Santana Brazilia

Word Count: 169

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

guitar: 4

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by explaining the reason for unhappiness, requesting a refund, and suggesting arrangements for returning the item. However, the request to replace the guitar is slightly confusing as it contradicts the refund request. To improve, ensure clarity and consistency in your requests and provide more specific details about the damage or incorrect item received.

Coherence & Cohesion

The letter is generally well-organized and the purpose is clear. However, the transition between requesting a refund and arranging for a replacement could be smoother. Consider using more explicit linking words or phrases to connect these ideas more logically. For example, you could say, "In light of this error, I request a full refund and would also like to arrange for the return of the incorrect item."

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in terms of variety and sophistication. While words like "dissatisfaction" and "grateful" are appropriate, try incorporating more specific and nuanced language to convey your disappointment and expectations. For instance, instead of "totally dissatisfied," you could use "deeply disappointed" or "extremely frustrated." Also, consider replacing "make arrangement to replacement of guitar" with a more natural phrase like "arrange for the return of the incorrect guitar."

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, but there are a few areas where accuracy could be improved. For example, "Regarding to this condition" should be "Regarding this condition." Also, the sentence "Then, please send me the video before the guitar is packaged" is a bit unclear and could be rephrased for better clarity. Overall, focus on proofreading to catch these minor errors and ensure grammatical precision.

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Band 7+: You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item Write at least 150 words

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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