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Letter

Band 8+: You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item Write at least 150 words

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

As a long-time customer of Maison Electronics, I am writing to address an issue regarding the 4-liter gray air fryer I purchased from your online store a week ago. Upon receiving the product, I discovered that the metallic bowl was missing, and I would like to request that it be sent to me.

When the air fryer arrived yesterday, I found that all components were present except for the metallic bowl. The buttons are functioning efficiently, and the appliance successfully cooked my meals. I can vouch for Maison Electronics’ credibility as one of the best in the country, so I believe this may have been an oversight during the packaging process.

Since I have already started using the product, I kindly suggest that you send a metallic bowl compatible with the air fryer to my address, as there are no other complaints, and the air fryer is highly functional.

I look forward to your prompt response. Thank you.

Yours faithfully,

Favour Enayoru

Word Count: 164

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

fryer: 4

metallic: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the product, explaining the problem, and stating the desired action. There are some minor issues. The letter mentions the product arrived yesterday, but also says the writer has already started using it. The letter could also be improved by providing more specific details about the product and the problem.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence of the letter. The use of cohesive devices is natural and effective.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the overall quality of the letter.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, contributing to the clarity and effectiveness of the communication.

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You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

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Band 8+: You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item Write at least 150 words

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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