Letter

Band 7+: you and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter, - give details of the things that were unsatisfactory - explain the reactions of the members of your family - ask the manager what he/she is going to do about the situation

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Dear Sir,

I hope this letter finds you well. I am writing to express my total dissatisfaction regarding the service we received in your hotel on the 15th of April, 2026. While we had been expecting to have a memorable stay at your esteemed hotel, the services we received fell short of our expectations.

One of the most significant problems we faced in the apartment was that the toilets were very filthy, and there was no running water. Due to this, there was a horrible stench emanating from the toilet. Additionally, the air conditioners were not functioning properly due to an unstable power supply. My wife and children felt extremely uncomfortable due to the scorching heat in the apartment. My asthmatic daughter also had serious difficulties breathing as she was suffocating because of the excessive heat and the unpleasant smell from the dirty toilets.

Due to the considerable inconvenience these problems have caused my family and me, I would like to know what measures you will take to compensate for the unsatisfactory service.

I trust that you will take this matter seriously and give a positive response to it. I hope that you will take appropriate measures promptly to restore the confidence we have always had in your hotel

Yours faithfully.

Nuvadga Kingsly Sama

Word Count: 214

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by detailing the unsatisfactory aspects of the apartment, explaining the family's reactions, and asking about compensation. However, there's a slight confusion as the letter refers to a 'hotel' instead of an 'apartment,' which could be clarified. To improve, ensure consistent terminology throughout the letter and perhaps provide more specific details about the unsatisfactory conditions to strengthen the complaint.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The progression of ideas is logical, and the paragraphing is effective. However, there's room to enhance the transitions between paragraphs to create a smoother flow. For instance, you could add a sentence at the end of the first paragraph that directly introduces the specific issues you'll discuss in the second paragraph. Also, in the last paragraph, instead of saying 'I trust that you will take this matter seriously and give a positive response to it,' you could directly ask for a specific action or resolution, which would make your request more impactful.

Lexical Resource

The vocabulary used is appropriate and conveys the message effectively. There's a good range of words, but to further enhance the lexical resource, consider incorporating more specific and descriptive language. For example, instead of 'horrible stench,' you could use a more vivid description like 'overpowering odor of mildew and sewage.' Similarly, instead of 'unstable power supply,' you could say 'intermittent and unreliable power supply.' This would add more depth and impact to your descriptions.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are varied and generally accurate. To improve further, pay attention to the precision of your word choices and ensure that each sentence is as clear and concise as possible. For example, in the first paragraph, consider rephrasing 'While we had been expecting to have a memorable stay at your esteemed hotel, the services we received fell short of our expectations' to something more direct like 'We were very disappointed with the condition of the apartment.' This makes the sentence more impactful and easier to understand.

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they have been several accidents near your street recently write a letter to the local Transport authority in your letter explain the situation describe why the area is dangerous suggest safety measures that should be introduced

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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