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Letter

Band 5+: You purchased a mobile phone from an online store a week ago, but you've encountered several issues with it since receiving it. Write a letter to the online store's customer service department complaining about the faulty mobile phone. You should mention: - The specific problems you are experiencing with the phone - What steps you have already taken to try and resolve the issues - What you expect the online store to do to rectify the situation

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing with regard to my recent purchase from your store as it has developed a fault.

I bought a brand new iphone from your store on 25th October.Since,you have introduced new offers as a part of the Christmas,I purchased iphone 17 pro with twelve percentage discount.

In fact,I have checked it thoroughly before the payment;whereas,when I arrived at my home,its display went wrong.Even though,I have tried several times and browsed online,I couldn’t resolve the issue.Additionally,apart from the screen,its sound button also not working properly.

I am very disappointed with this mobile phone as its faults are unacceptable.I would like to exchange the product and I humbly request you to confirm the quality of the profuct before selling to customers;otherwise it may affect reputation of your store.I would appreciate it,if I could get original phone with the same discount.Hope you could understand my situation and take necessary actions without further delays.

Yours faithfully,

Megha

Word Count: 157

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6
The letter addresses all the requirements of the task, providing details of the phone, explaining the fault, and stating what the writer would like the store to do. There are a few minor grammatical errors and awkward phrasings, but overall the letter is clear and easy to understand. To improve, focus on using more natural and precise language.

Coherence & Cohesion

5
The letter is generally coherent, but the flow could be improved with better transitions between ideas. Consider using more varied cohesive devices to link sentences and paragraphs more smoothly. For example, the transition between the purchase details and the fault explanation could be clearer.

Lexical Resource

5
The vocabulary is adequate for the task, but there's room for improvement in using more precise and varied language. For instance, instead of saying 'went wrong,' you could use more specific terms like 'malfunctioned' or 'became defective.' Also, avoid informal language.

Grammatical Range & Accuracy

4
The letter contains grammatical errors that affect clarity. Focus on improving sentence structure and accuracy in verb tense usage. For example, the sentence 'Since,you have introduced new offers as a part of the Christmas,I purchased iphone 17 pro with twelve percentage discount' needs restructuring for better clarity and grammatical correctness. Pay close attention to punctuation as well.

Answers On The Same Topic:

You purchased a mobile phone from an online store a week ago, but you’ve encountered several issues with it since receiving it. Write a letter to the online store’s customer service department complaining about the faulty mobile phone. You should mention: – The specific problems you are experiencing with the phone – What steps you have already taken to try and resolve the issues – What you expect the online store to do to rectify the situation

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