Letter

Band 8+: You purchased a mobile phone from an online store a week ago, but you've encountered several issues with it since receiving it. Write a letter to the online store's customer service department complaining about the faulty mobile phone. You should mention: - The specific problems you are experiencing with the phone - What steps you have already taken to try and resolve the issues - What you expect the online store to do to rectify the situation

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Dear Customer Service Department,

I hope this email finds you well.

I am writing to complain about a recent mobile phone purchase I made from your online store that arrived with several defects and malfunctions.

When I opened the package, the phone was not properly wrapped for protection. It had some dents on the edges and scratches on the screen. The back camera was cracked too. I tried to power on the device but it wouldn’t go beyond the screen with the company’s logo.

I am truly devastated and disappointed. I already tried to reach out multiple times through calls and emails, but to no avail.

I have attached the necessary videos and images for your reference. Kindly take immediate action regarding this matter and please refund my money instead of replacing the device.

Thank you for your support and time. If there are any more questions or concerns, feel free to contact me.

Warm regards,

Maria

Word Count: 157

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the defects, attempts to resolve the issues, and the desired compensation. The tone is suitable for a complaint letter. To further enhance the response, consider adding more specific details about the phone model and order number for clarity. Also, elaborating on the attempts to contact customer service could strengthen the letter.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is effective, and the progression of ideas is logical. The use of cohesive devices is generally good, contributing to a smooth reading experience. To further enhance coherence, consider adding a sentence or two to explicitly link the issues with the phone to your desired compensation, reinforcing the connection between the problem and the requested solution.

Lexical Resource

The vocabulary used is appropriate and effectively conveys the message. There is a good range of words and phrases that accurately describe the issues with the phone and the writer's dissatisfaction. To elevate the lexical resource, consider incorporating more specific or nuanced vocabulary related to mobile phone defects or customer service interactions. For example, instead of 'not properly wrapped for protection,' you could say 'inadequately packaged, lacking sufficient protective materials.'

Grammatical Range & Accuracy

The letter demonstrates excellent grammatical control. A wide range of structures are used accurately and appropriately. Punctuation is also handled well throughout the letter. There are virtually no grammatical errors or phrasing issues.

You made a mistake in classroom. Write a letter to your teacher. In the letter: state your apology; describe the situation; write about your promise to change.

Dear Mr Garjani, I am writing to apology for my inappropriate behaviour in the classroom yesterday, which led to your dissatisfaction. I am really sorry. I did not like to make the classroom crowded, and I just want to have some fun. However, my mistake gave rise to students who were distracted with my action. […]

Band 5+

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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You made a mistake in classroom. Write a letter to your teacher. In the letter: state your apology; describe the situation; write about your promise to change.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

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