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Letter

Band 7+: You recently bought a camera while travelling overseas. When you got to your destination and discovered that some important items were missing from the box. Write a letter to the local representative of the company. In your letter: give details of the camera and where you bought it explain what has happened say what you want him/her to do about it Write at least 150 words.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am Saurabh Devkota, a recent customer of your duty-free shop at Dubai airport, and I am writing this letter regarding a missing item on my purchase at your shop on December 14, 2025.

I bought the camera at Al-Habib Camera Shop at the airport in Dubai. I paid $2500 for the camera and $500 for the additional lens which could enhance the quality of pictures when attached to the camera.

When I bought the camera, it was on a sealed package and since I was getting late for my checking for flight to Nepal, I did not open the box then. When I reached my home in Kathmandu, Nepal after 6 hours of the purchase, and unboxed the package, I got to know that the additional lens was missing. I assume this happened as a mistake from your team.

I am requesting if you could either send me the missing lens or refund me the full amount which I paid for the lens. I have enclosed the invoice issued to me at the time of purchase and my payment receipt. Please do give me a call at +977-8765432190 or email me at abc@gmail.com for discussion.

I am looking forward to hearing from you.

Yours sincerely,

Saurabh Devkota

Word Count: 212

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

camera: 4

missing: 3

purchase: 3

Try using synonyms for the above words

Task Response

9

The letter fully satisfies the requirements of the task. All points are addressed clearly and comprehensively. The tone is consistently appropriate, and the letter is well-organized and easy to understand. There are no noticeable omissions or lapses.

Coherence & Cohesion

7

The letter is well-organized and easy to follow. The purpose of the letter is immediately clear, and each paragraph logically progresses the message. The inclusion of specific details such as the date, location, and cost enhances clarity. To further improve coherence, consider adding transitional phrases between paragraphs to strengthen the connections between ideas.

Lexical Resource

7

The vocabulary used is appropriate and effectively conveys the message. Terms like 'duty-free shop,' 'sealed package,' and 'invoice' are well-suited to the context. To enhance lexical resource, try incorporating more varied and sophisticated vocabulary related to customer service and complaint resolution.

Grammatical Range & Accuracy

6

The letter demonstrates a good command of grammar with only minor errors. Sentences are generally well-constructed and accurate. Pay close attention to verb tense consistency and article usage to further refine grammatical accuracy. For example, review the use of 'was getting late' and consider alternative phrasing.

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