Band 5: You recently bought a mobile phone from an online retailer, and the phone is not working properly. The store's customer service staff have been unhelpful. Write a letter to the customer services manager, explaining the situation and asking them to take suitable action. (User-Written IELTS Writing Task 1 Sample)

Dear store manager,

My name is khusbu Ajmeri recently, I had ordered a phone from your online website, Unfortunately I am not happy with the phone and therefor I am writing this letter to you for its refund.

I had order the phone on 15 September 2024 my order number is 78645, after placing the order I received the phone in following week but as soon as I open the box I found that the case of the phone was so lose that it can come out anytime, so I immediately call your support center and inform them about it. They give me ticket number that is CS00543 and ask me to submit the picture of mobile, once they will investigate some one will contact me. It is almost 3 weeks now, but I did not get any call from them. When I call them today, they are saying that I broke the phone so they will not refund it.

I need help from you sir now, I had all proof that the phone was not broken by me, as while opening the box I was recording about it. It is my humble request to you that to solve this issue and provide me the refund of the phone plus the courier charges to sent back the phone. If I will not get any help within a week then unwillingly I have to go to customer complain court and file a complaint against your company for selling me an broken product and for inappropriate costumer service . I am attaching all proof like video and photos in this email.

I hope to get my refund soon.

Best regards,

Khusbu Ajmeri

Band 5+: You recently bought a mobile phone from an online retailer, and the phone is not working properly. The store's customer service staff have been unhelpful. Write a letter to the customer services manager, explaining the situation and asking them to take suitable action.

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