Band 8: You recently bought a new electronic device that stopped working shortly after purchase. Write a letter to the customer service department of the store where you bought the device complaining about your experience. You should include details about: - the issues you faced with the device and when it occurred - how this experience has impacted you or your daily routine - what resolution you are seeking from the store (e.g., a refund or replacement). (User-Written IELTS Writing Task 1 Sample)

Dear Sir or Madam,

I am writing to lodge a formal complaint regarding a defective product I purchased from your store on 2 August 2025. The item in question is a wireless Bluetooth speaker, Model: SoundMax Pro X2, bought from your City Mall branch.

While the device performed satisfactorily for the first few days, it abruptly ceased functioning on 7 August. Despite being fully charged, it would not power on. I attempted multiple troubleshooting methods, including using different charging cables and resetting the unit, yet none proved successful.

This malfunction has caused considerable disruption to my daily routine. I depend on the speaker for online English lessons and audio-based study materials, and its sudden failure has forced me to resort to inferior alternatives, thereby compromising the quality of my learning experience.

In light of these circumstances, I kindly request a prompt resolution in the form of either a full refund or a replacement unit of equal value. I am prepared to provide the original receipt and the faulty device for your inspection at your earliest convenience.

I trust this matter will receive your immediate attention, and I look forward to your swift response.

Yours faithfully,

Shohjahon Bahodirov

You would like to reduce your working hours in order to study part-time. Write a letter to your boss.

Dear Mr Mehta I am writing in regards to reducing my working hours so I can study with work. At present, I am working 9hours a day and after work I get so tired that I am left with no time for any other task My studies need atleast 20hrs a week and this may […]

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