🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!
Letter

Band 5+: You recently bought a new television online. However, when it arrived, you found that it had a problem. You called the customer service, but were not satisfied with their response. Write a letter to the company. In your letter:Introduce yourselfExplain the situationExplain what you want the company to do.

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!
Check it out
Note: Both the topic and the answer were created by one of our users.

Dear Team,

My name is Ikram Patel, I am writing to make a formal complaint against the defective product received in my recent order. I placed an order from your website last week, the order id is #12342. I received the product today morning, however when I opened the box it was damaged.

On 1st February, I ordered Samsung LCD TV. Eventhough there were huge discounts on other online stores, I purchased it from your store because of my past experience and good reviews online. But this time I was shocked to discover that the defective product is received. The television was broken at the top right corner, I have also attached a picture for proof.

To make matters worse, the customer service agent with whom I was connected on call, treated me with disrespect. He said that I might have broken the TV while performing the installation.

First of all, I need a replacement. Next, I want to make sure that the feedback is shared with the manager of the agent who spoke rudely with me on call. Lastly, I would expect the company to double check the products before shipping it so that the same issue is not faced in future.

Looking forward for a quick resolution

Regards,

Ikram Patel

Word Count: 212

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
product: 3
received: 3
order: 3
Try using synonyms for the above words

Task Response

6.5
The letter adequately addresses all parts of the task. The explanation of the situation and the desired actions are clear.

Coherence & Cohesion

5
The letter is generally easy to follow, but the flow could be improved in places. Some sentences could be restructured for better clarity and cohesion.

Lexical Resource

5.5
The vocabulary used is appropriate for the context, showing a good range of words. More sophisticated vocabulary could be incorporated to enhance the overall impact.

Grammatical Range & Accuracy

3.5
While the letter conveys the message, there are several grammatical errors that affect the overall clarity and fluency. Improving grammatical accuracy is crucial for a higher score.

Other Topics:

Write a letter to manager of a hotel where you stayed and left two important things. -Give details of your stay - why those things are important - how he can return the things to you

Dear sir, madam, I stayed in Grand Hotel on september 5th 2026 Room number 505 with the booking reference number BH578999, checked in at 12 pm and stayed for two nights and checked out after breakfast. Unfortunately, I have left my laptop and the charger it should be on the table next to the bed. […]

Band 5+

Your university is organizing a two-week international exchange program, and you would like to join. Write a letter to the program coordinator expressing your interest. Include details about your academic background, why you want to participate, and how this experience will benefit your future studies.

Dear Sir/Madam, I am writing to express my interest in joining the two-week international exchange programme organized by the University. I am currently studying Automation, and I have a strong interest developing my academic knowledge and practical skills.During my studies, I have learned about tchnology, which have helped me become more interested in my field. […]

Band 7+

You are moving to a new city for a job and need to arrange for your belongings to be transported. Write a letter to a moving company requesting a quote and making arrangements. You should include details about: - the approximate volume and type of items you need to move - your current and new addresses - your preferred dates for the move

Dear Sir, I am writing to confirm the booking of transportation service from your company that will be required in the upcoming month to shift my belongings from old apartment to the new one. Although your company has great deals for the week days, but due to work commitments I will not be able to […]

Band 7+

You have recently moved to a new appartement, but you have noticed that some of the kitchen appliance are not working correctly. write a letter to your landlord requesting repaires. You should include details about: - which appliance are faulty and what the specific problems are - how this is affecting your daily life - when you would like the repairs to be completed

Dear Mr Butt, I hope you are doing well. I am writing this to inform you that since I have moved to this apartment, I am facing water leakage issue in my bathroom. As you know I am new here and I don’t have contact of any repairer, I want you to help me solve […]

Band 5+

You have signed up to volunteer for a tree-planting event at a local nature reserve, but you can no longer attend on the scheduled date. Write a letter to the volunteer coordinator. In your letter: state which event you were registered for and why you cannot attend; express your continued interest in volunteering for the nature reserve; ask if you can be moved to a future event or be put on a waiting list.

Dear Sir or Madam, This is regarding non availbility in volunteering for a tree-planting event at a local nature reserve. I have already registered the volunteering for this event at Novascotia in the may month itself. As I am unable to volunteer this event since I have an interview scheduled on the same day starting […]

Band 5+

You have recently adopted a rescue dog from a local animal shelter. Write a letter to your friend, Chris. In your letter: describe your new dog and its personality; explain how having a pet has changed your daily life; suggest a time and place for him to meet your new dog. Begin your letter as follows: Dear Chris,

Dear Chris, Hope you are doing well. Its been a year to write a letter to you. I heard you are doing great job in the volunteer for local festivals. I am happy for you. I would like to share happy news to you that i got new member in my house. I know that […]

Band 5+
See All
We have detected unusual activity on your device.
Please verify your identity to continue.
Note: This verification step won't sign you in. If you have a premium account, please log in to access the service as usual.
Google/Gmail Verification
Or verify using Email/Code
We've sent a verification code to:
youremail@gmail.com (Not your email?)
Enter it below to complete the verification process.
Ensure your email address is correct, your inbox is not full, and you check your spam folder. If no email arrives, consider using an alternative email.
You will need a Premium plan to perform your action!
Note: If you already have a premium account, please log in to access our services as usual.

Plans & Pricing

Our mission is to make quality education accessible for everyone.
However, to keep our hardworking team running and this service alive, we genuinely need your support!
By opting for a premium plan, not only do you sustain us in achieving the mission, but you also unlock advanced features to enrich your learning experience.

Free

For learners who aren't pressed for time
What's included on Free
100+ Cambridge IELTS Tests
Instant IELTS Writing Task 1 & 2 Evaluation (2 times/month)
Instant IELTS Speaking Part 1, 2, & 3 Evaluation (2 times/month)
Instant IELTS Writing Task 1 & 2 Essay Generator (2 times/month)
500+ Dictation & Shadowing Exercises
100+ Pronunciation Exercises
Flashcards
Other Advanced Tools

Premium

For those serious about advancing their English proficiency, and for IELTS candidates aspiring to boost their band score by 1-2 points (especially in writing & speaking) in just 30 days or less
What's included on Premium
Save Your IELTS Test Progress & Analyze Mistakes By Question Type
Save Your Own Flashcard Sets & Use Them On Any Device
Unlock All Courses, IELTS Tests, Section & Part Practice
Unlimited AI Conversations
Unlimited AI Writing Enhancement Exercises
Unlimited IELTS Writing Task 1 & 2 Evaluation
Unlimited IELTS Speaking Part 1, 2, & 3 Evaluation
Checked Answers Will Not Be Published
Unlimited IELTS Writing Task 1 & 2 Essay Generator
Unlimited IELTS Speaking Part 1, 2, & 3 Sample Generator
Unlimited Usage Of Advanced Tools & AI Features
Priority Support within 24h (12-month plan only)
Click Here To Explore All Tools →
Limited Time Offer
30% OFF!
Ends in a few hours
Select a plan:
One-Time Payment Excellent Reviews Trusted by 1M+ Learners Unlimited Usage
$16.99 $11.97 for 1 month (only ¢40/day)
$50.99 $25.97 for 3 months (only ¢29/day) $8.66/mo
$101.99 $44.97 for 6 months (only ¢25/day) $7.50/mo
$204.99 $61.97 for 12 months (only ¢17/day) $5.16/mo Priority support!
Get 12 Months — Best Value →
Due to the nature of our service and the provided free trials, payments are non-refundable.