Dear Sir or Madam,
I hope this message finds you well. I am one of your regular customers and am writing to bring to your attention an issue that I faced recently. I have been using your sports equipment for the past seven years; however, the cricket bat that I had purchased from your website last Sunday, cracked yesterday during cricket practise.
As a result, my right arm has been fractured. Although I have always had good shopping experiences, I injured this time. Moreover, our coach discarted my name from the final match, which has scheduled next Saturday, and my doctor suggested that I should take bed rest for a couple of days for a swift recovery.
I would appreciate it if you could investigate this product’s test certificate with your staff and ensure that this type of issue does not recur in the future. Furthermore, being a reputed games equipment manufacturer, I hope you will provide some compensation for this uncertainty.
I look forward to a positive response.
Yours faithfully,
Subhas Kundu
