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Letter

Band 8+: You recently bought a product from an online store. However, the product was faulty. Write a letter to the store manager explaining the situation.

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Dear Sir/Madam,

I am writing to bring to your attention an issue regarding a recent purchase from your online store. Last week, I ordered a laptop, but unfortunately, I have encountered a significant problem: the device does not power on at all.

Given the urgency of my need for a functional laptop for my work, I would like to request a replacement for the faulty item. I would appreciate it if you could provide me with detailed instructions on how to return the defective laptop and an estimated timeline for receiving a replacement.

I hope we can resolve this matter swiftly, as I rely heavily on the laptop for my professional commitments. Thank you for your attention to this issue, and I look forward to your prompt response.

Yours faithfully,

Moin

Word Count: 131

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 4

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Task Response

The letter effectively addresses the task by clearly explaining the problem with the purchased laptop and requesting a replacement. It also includes relevant details like the urgency of the situation and the need for instructions on returning the faulty item. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphs flow smoothly, and the ideas are presented in a logical order. The use of cohesive devices like 'given' and 'as' further enhances the coherence.

Lexical Resource

The letter demonstrates a wide range of vocabulary, using words like 'encountered,' 'significant,' 'urgency,' 'functional,' 'defective,' and 'commitments' appropriately. The language is precise and sophisticated.

Grammatical Range & Accuracy

The letter is grammatically accurate and uses a variety of sentence structures effectively. The punctuation is also correct throughout.

Answers On The Same Topic:

You recently bought a product from an online store. However, the product was faulty. Write a letter to the store manager explaining the situation.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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