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Letter

Band 7+: You recently bought a product from an online store. However, the product was faulty. Write a letter to the store manager explaining the situation.

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Note: Both the topic and the answer were created by one of our users.

**Dear Sir/Madam,**

I am writing to inform you about an issue with a product I bought from your online store. Recently, I purchased a laptop, and it was delivered to me last week. However, when I tried to turn it on, it did not work at all. I think the product is faulty.

I would like to request a replacement for the laptop, as I need it urgently for my work. Please let me know the steps to return the faulty laptop and how long it will take to receive a new one. I hope this can be solved quickly.

Thank you for your time and assistance.

**Yours faithfully,**

Moin

—

Word Count: 111

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A1 - Beginner
Aim to use more advanced language.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 3

Try using synonyms for the above words

Task Response

6.5

The letter effectively addresses the task by clearly explaining the situation and requesting a replacement. It includes all necessary details. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphs flow smoothly, and the ideas are presented logically.

Lexical Resource

6.5

The letter uses a good range of vocabulary, but there is room for improvement in using more sophisticated language.

Grammatical Range & Accuracy

The letter demonstrates excellent grammatical accuracy and control. The sentences are well-constructed and error-free.

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