Letter

Band 4+: You recently bought a product online that arrived damaged. Write a letter to the company you bought it from. In your letter, you should include: - A description of the product and when you bought it - An explanation of the damage - What action you would like the company to take

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Hi XOXO,

Hope your doing well. I have recently purchased a oven from your store. Which has came with latest technology and feature such as a tray for grill, double tray for baking and bowl for boiling soup. I bought it on 24th of october with 20 percentage exclusive offer mentioned particularly for this product. Also found a booklet with instructions to setup the oven. As its given in the description there is an option to control the heat, the oven is made up of stainless steal and a strong glasss on the front. Since there is lot of option like to set the timing for each and every recepie; an alarm sound help us to konw that the meal is ready. Later that day we came home and tried to setup the oven with the help of instructions given, we found a crack on the glass. Actually without noticing it we try to on the oven but unfortunately its not working. I tought its because of the broken glass. But finally we came to know that the motor inside the oven is not working. Therefore, I recommend you to give a replacement or refund for this product. If not, I request you to send a customer service assit who can change the glass and check the product throughly. I have the bills and product code which has been provided in the store, while purchasing the oven. We will be waiting for your response, please do the needful.

Regards

XXXXX

Word Count: 250

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

glass: 3

Try using synonyms for the above words

Task Response

The letter adequately covers the requirements of the task, describing the product, explaining the damage, and suggesting a course of action. However, there are some areas where it could be improved. The description of the product includes some irrelevant details (e.g., features of the oven), and the explanation of the damage could be more concise. To improve, focus on directly addressing the points in the task prompt without adding unnecessary information. Also, ensure clarity and conciseness in your explanations.

Coherence & Cohesion

The letter's organization could be improved for better flow. Consider dedicating separate paragraphs to each of the points mentioned in the task: describing the product and purchase details, explaining the damage, and stating the desired action. Using more cohesive devices (e.g., 'furthermore,' 'however,' 'therefore') would also enhance the connection between ideas.

Lexical Resource

While the vocabulary is generally adequate, there's room to enhance precision and variety. For instance, instead of 'came with latest technology,' you could say 'equipped with the latest technology.' Also, avoid informal language such as 'Hi XOXO' and replace it with 'Dear Sir/Madam'.

Grammatical Range & Accuracy

The letter contains several grammatical errors that impact clarity. Pay close attention to subject-verb agreement (e.g., 'oven ... Which has came' should be 'oven ... which has come'), correct tense usage, and article usage. Proofreading carefully before submission can help identify and correct these errors.

Band 4+: You recently bought a product online that arrived damaged. Write a letter to the company you bought it from. In your letter, you should include: - A description of the product and when you bought it - An explanation of the damage - What action you would like the company to take

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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