Band 8+: You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter, Complain about the problem Propose action for the store to take Request confirmation that this is agreed Begin your letter 'Dear --------' Do not write any addresses Write at least 150 words

Dear Store Manager,

I am writing to express my dissatisfaction with a recent purchase I made from your store, specifically an expensive electronic device that has unfortunately not been functioning as expected. Shortly after purchasing the item, I encountered significant issues that hinder its performance, rendering it virtually unusable. This is quite disappointing considering the premium price I paid.

I believe it would be reasonable to request a full refund or, alternatively, a replacement unit that is free from defects. I have taken great care with the product and ensured all operating procedures were followed properly. Given the situation, I trust you understand the importance of addressing customer concerns promptly.

Could you please confirm whether you agree to this resolution? I appreciate your attention to this matter and look forward to your swift response, so we can resolve this situation amicably.

Thank you for your understanding.

Sincerely,

John Doe