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Letter

Band 7+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Note: Both the topic and the answer were created by one of our users.

I am writing to inform you about a problem with a product that I recently bought from your company.

Last week, I ordered a paint set online. When the package arrived, I noticed that the box was damaged. After opening it, I saw that some of the paint items were broken.

I was very disappointed because this product is expensive, and I expected it to be in good condition. However, the item I received was not in perfect shape.

I would like to ask for a replacement or a full refund for this product. Please let me know how this issue can be solved as soon as possible.

Kind regards,

Berkant Öz

Word Count: 112

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient information about the damaged product and desired resolution. The explanation of the purchase, description of the problem, and requested action are clear and well-organized. While the letter is well-written, to enhance it further, consider adding specific details about the paint set (e.g., brand, type) and the extent of the damage. Also, you could mention the order number to facilitate quicker processing of the complaint. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is effective, and the message flows smoothly from one point to the next.

Lexical Resource

A wide range of vocabulary is used accurately and appropriately. The language is natural and sophisticated.

Grammatical Range & Accuracy

The letter demonstrates a wide range of structures with full flexibility and control. Grammar and punctuation are used appropriately throughout.

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Band 7+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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