Letter

Band 7+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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I am writing to express my dissatisfaction regarding a product I recently purchased from your online store. The product I ordered was a wireless headphone. Unfortunately, when I received the package, I found that the item was damaged. The right side of the headphone was broken and it does not produce any sound.

When the package arrived, the outer box looked slightly crushed. After opening it, I noticed that the product inside was not properly protected. Because of this, the headphone appears to have been damaged during delivery. I was very disappointed because I was looking forward to using the product.

I kindly request that you replace the damaged product with a new one as soon as possible.

Word Count: 118

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

headphone: 3

damaged: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing a clear description of the damaged product, explaining the circumstances of its arrival, and suggesting a solution. The content is relevant and sufficient. To further enhance the response, consider adding more specific details about the product (e.g., model number, order date) and elaborating on the desired solution (e.g., specifying a timeframe for replacement or inquiring about return shipping). The letter falls short of the required 150 words.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence of the letter. The use of cohesive devices is natural and effective.

Lexical Resource

The letter demonstrates a strong command of vocabulary, using a range of appropriate and precise words to convey the message effectively. The language used is natural and sophisticated. Pay attention to vocabulary repetition to improve the overall score.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full control and accuracy. Punctuation is used appropriately throughout, enhancing the clarity of the writing.

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Band 7+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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