Letter

Band 7+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Dear costumer service departament,

I am writing to complain about some problems that happened with my package. I was really disappointed when I saw that.

Recently, on February 20, I ordered a watch from your online retailer, and when I received the delivery, on 28 February, I saw that it was damaged. The package arrived in a condition that I have never seen before. The box was crumpled and did not even keep its box shape. The strap was broken and in very bad condition, and the central screen was completely scratched and had no protective file, like all devices usually have. I was really upset, I had a lot of really good expectations, and when I saw in what deplorable conditions came watch, I was shocked and I lost my confidence in your company.

I am hoping for a full refund or replecement of the product, as it arrived in scary conditions.

With respect, Ciobanu Andreea .

Word Count: 158

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

really: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by explaining the situation with the damaged package, including details about the order, the damage, and the desired resolution. There are some minor grammatical errors and stylistic issues, but overall, the letter is clear and understandable. To improve, focus on using more precise language and varying sentence structure to enhance clarity and impact.

Coherence & Cohesion

The letter is generally well-organized and the message is clear. However, there are a few areas where coherence could be improved. For example, in the second paragraph, the transition between describing the damage to the package and the damage to the watch itself could be smoother. Consider using transition words or phrases to connect these ideas more explicitly. Also, avoid overly emotional language, maintaining a professional tone throughout.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and sophistication. For instance, instead of repeatedly using 'damaged,' you could incorporate synonyms like 'defective,' 'impaired,' or 'marred.' Also, consider using more precise language to describe the damage, such as 'the box was crushed' instead of 'the box was crumpled.'

Grammatical Range & Accuracy

The letter contains a number of grammatical errors, including typos ('costumer' instead of 'customer', 'replecement' instead of 'replacement') and awkward phrasing ('in what deplorable conditions came watch'). While these errors don't completely obscure the meaning, they do detract from the overall impression. Focus on proofreading carefully to catch these mistakes. Also, pay attention to sentence structure and word order to ensure clarity and accuracy.

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Band 7+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Other Topics:

A friend has agreed to look after your house and pet while you are on holiday. Write a letter to your friend.

On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of the lost item. Write a letter to the insurance manager. In your letter: - describe the item you lost - explain how you lost it - tell the insurance company what you would like them to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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