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Letter

Band 8+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my strong dissatisfaction with the Apple iPhone 16 Pro Max that I purchased on 11/12/2025 through Amazon. The transaction reference number is 876994635.

I ordered the Apple iPhone 16 Pro Max with 256GB of storage; however, I received the 128GB model instead. In addition, the phone – which was advertised as brand new – has a visible line on the screen and the touch functionality is not working properly. This situation has caused significant inconvenience and frustration.

I request immediate action to resolve this matter. I expect Amazon to investigate how a defective and incorrect product was dispatched and to provide a clear explanation. I would like a replacement of the correct model and appropriate compensation for the inconvenience caused. Kindly inform me of the steps you will take to rectify this issue.

I look forward to your prompt response and a satisfactory resolution within five working days.

Yours faithfully,

Ishack Ahamed

Word Count: 161

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by explaining the order details, describing the damage, and suggesting a solution. However, the letter is addressed to Amazon instead of the company that manufactures the product (Apple). To improve, ensure the letter is directed to the correct entity as specified in the prompt.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence of the letter. The use of cohesive devices is natural and effective.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the overall quality of the letter.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Grammar and punctuation are used appropriately throughout the letter, contributing to its clarity and effectiveness.

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Band 8+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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As part of a student social survey project, your are organizing a group to visit a historical exhibition in a small town. Writ a letter asking for information. In your letter, make inquiries about contents of exhibition dates of its opening and closing available discounts

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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