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Letter

Band 8+: You recently bought some furniture from a shop after receiving advice from hte shop assistant. When you got the furniture home you found there were some problems with it. Write a letter to the manager of the shop. In your letter give details of the advice you received from the assistant • explain the problems with the furniture say what action you would like the manager to tak

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to communicate my disappointment regarding a recent purchase I made at your store.

I bought a dining table along with eight chairs on May 23rd based on the recommendation of your shop assistant, Mr. John, who assured me of its excellent quality as an antique wooden set.

However, upon assembling the furniture at my home, I discovered some problems. Firstly, there is a noticeable scratch on the dining table’s surface, significantly affecting its visual appeal. Moreover, one of the chairs is unstable and shakes during use. These defects are quite disappointing, especially considering Mr. John’s assurance of top-notch quality.

I kindly request that you make arrangements for an immediate replacement of the damaged table and the faulty chair. In case replacements are not feasible, I am willing to accept a full refund for the entire set. Please provide guidance on the procedure for returning the defective items and facilitating either replacements or a refund.

Thank you for addressing this matter promptly. I anticipate your response and a quick resolution to these issues.

Yours faithfully,

xyz

Word Count: 180

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

9

The letter fully addresses the task by providing details of the advice received from the shop assistant, explaining the problems with the furniture, and clearly stating the desired action from the manager.

Coherence & Cohesion

8

The letter is well-organized and easy to follow. The ideas are logically presented with appropriate paragraphing. Some minor improvements could be made in transitioning between ideas for even smoother coherence.

Lexical Resource

8

A wide range of vocabulary is used effectively throughout the letter. There is a good mix of formal and appropriate language. To enhance further, consider incorporating more sophisticated vocabulary.

Grammatical Range & Accuracy

9

The grammar and punctuation are used accurately. A variety of sentence structures are employed effectively, showcasing a high level of grammatical control.

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