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Letter

Band 6+: You recently bought some furniture from a shop after receiving advice from hte shop assistant. When you got the furniture home you found there were some problems with it. Write a letter to the manager of the shop. In your letter give details of the advice you received from the assistant • explain the problems with the furniture say what action you would like the manager to tak

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I trust this letter finds you well. I am writing to bring to your attention an unfortunate experience I had with a recent purchase from your esteemed establishment . On the recommendation of one of your knowledgeable assistants, I decided to invest in the ‘Exquisite Elegance’ furniture collection for my home.

Regrettably, upon setting up the furniture in the living room of my house, I discovered several distressing issues. The sofa exhibited a noticeable tear in the upholstery, and coffee table had a significant scratch across its surface. These discrepancies were not matched with the superior quality I had come to expect from your establishment.

I am really dissatisfied with your service and I request you to arrange for the collection of faulty items and provide either refund or replacement with the same value.I have always held your store in high regard . I am your loyal customer from many years and I hope that you will take necessary steps to rectify this situation promptly.

Hoping for a prompt response from your side as soon as possible.

Word Count: 181

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Overall Band Score

6

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

7

The letter adequately addresses all aspects of the task, providing details of the advice received, the problems with the furniture, and the desired action. The letter is well-structured and easy to follow.

Coherence & Cohesion

5.5

The letter is generally coherent, but there are some minor issues with sentence structure and flow that make it slightly difficult to follow at times. The use of paragraphs is appropriate.

Lexical Resource

6.5

The letter demonstrates a good range of vocabulary, with some sophisticated choices. There are a few instances where the vocabulary could be more precise or idiomatic.

Grammatical Range & Accuracy

5.5

The letter contains a few grammatical errors, particularly in sentence structure and punctuation. These errors do not significantly hinder comprehension, but they do affect the overall fluency and accuracy of the writing.

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