Band 9: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir or Madam

I am writing to complain about the information on your website and the service I received at Central Station.

Last week, I bought a ticket as soon as possible to get a discount. Yesterday, when I arrived at Central Station and wanted to use the ticket I had purchased on the website to travel to Newcastle at 4.00 pm, I was regrettably told that the ticket was for off-peak times only and I could not use it.

I bought the ticket, but there was no clear information on the website that it was only for certain times. In addition, this should be made clear on your website so that no one else will be affected by a problem like this.

However, what really annoyed me was the unhelpful manner of your staff. When I asked them what I should do, instead of helping me to pay the difference and book another train, the attendant did not care and just waved me to the next one. I would like this matter to be reconsidered. A front line worker should not behave rudely to customers. Please train your personnel to be more respectful and helpful in the future.

I hope you find this feedback useful and take it on board.

Yours faithfully,

Syahnaz