Band 9: You recently had a negative experience with a local online store. Write a letter to the customer service department. In your letter, you should: - Describe what you bought and what problems you encountered. - Explain how the issues affected you. - Suggest what the store could do to resolve the situation.

Dear Customer Service Team,

I am writing to express my dissatisfaction with a recent purchase I made from your online store. Last week, I ordered a wireless Bluetooth headset (Order No. 48291) which was advertised as brand-new and fully functional.

However, when the product arrived, I found several problems. Firstly, the headset had visible scratches, suggesting it was used before. Secondly, the battery lasted less than an hour, which is far below the advertised eight-hour battery life. Finally, the microphone was not working properly, making it impossible to use for calls.

These issues have caused me significant inconvenience. I needed the headset urgently for work meetings, and because it was faulty, I was unable to communicate effectively. This affected my productivity and caused unnecessary stress.

I kindly request that you either replace the item with a new, fully functional headset or issue a full refund. Additionally, I suggest improving your quality-check process to ensure that only properly tested products are shipped to customers.

I look forward to your prompt response and a satisfactory resolution.

Yours faithfully,

Abdus Salam