Letter

Band 7+: You recently had a negative experience with a local online store. Write a letter to the customer service department. In your letter, you should: - Describe what you bought and what problems you encountered. - Explain how the issues affected you. - Suggest what the store could do to resolve the situation.

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Dear customer service department,

Hope this email finds you well.

I am writing this letter to express my dissatisfaction with a recent purchase from your online store. It is a pink cat nest with some laces embellished on top of the roof of the nest and the product tracking number is XXX-XXXX-XXXX. The product arrived this morning, however, after unpacking the package, I noticed there are some stitches and some patches on the top of the nest and the bottom of the nest as well. Moreover, the cat nest has a strong unpleasant odour coming from the cushion. Given the condition of the cat nest, I assume it is not a brand-new product. Hence, I would like to request a replacement. If the product is out of stock, a full refund is also be accetable.

Please keep me updated at your earilest convenience, and thank you for your assistance in advance.

Warm regards

Amy

Word Count: 154

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing details about the product, the problem, and the desired resolution. The tone is polite and professional. To further enhance the response, consider adding the date of purchase for greater clarity.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is immediately clear, and the information is presented in a logical sequence. However, consider using more varied cohesive devices to further enhance the flow between sentences and paragraphs. For example, you could use synonyms or rephrasing to avoid repetition and create a smoother reading experience.

Lexical Resource

The vocabulary used is appropriate and effectively conveys the message. However, there's room to incorporate a wider range of vocabulary to describe the product and the issues encountered with greater precision. For instance, instead of 'some stitches and some patches,' you could use more descriptive terms like 'visible tears' or 'poorly repaired sections.' This would add more depth to your descriptions.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. Pay close attention to subject-verb agreement and correct use of articles. While the errors do not significantly impede understanding, addressing them will further enhance the clarity and professionalism of your writing.

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Task Response

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You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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