Band 9: You recently missed a flight. You think this was the fault of the airline. Write a letter to the airline. In your letter explain why you believe the airline was at fault describe the impact this had on your journey say what you want the airline to do Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

There, sir or madam,

I am writing regarding a flight I missed with your airlines because I believe your staff’s negligence should be addressed.

I checked in to your business class lounge one hour before departure, and the receptionist assured me that she would tell me when the aircraft was boarding. Unfortunately, despite being told of a delay of at least half an hour, it deported on time while I was still in the lounge.

When I went to the gate, I was shouted at by the gate staff for missing my flight, and they threatened to call the police and have me arrested. They removed my bag from the plane and escorted me out of the airport. I had to rebook my trip at great expense and missed an important meeting.

I recommend that you display accurate information on the screens in your facilities and train your team not to blame their errors on your customers. I accept that everyone can make mistakes, but law enforcement officers should only be called in extreme circumstances, not because your employees cannot admit they are wrong.

Yours faithfully

Chris Pell