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Letter

Band 9: You recently ordered a book online but received the wrong item. Write a letter to the company. In your letter: • Describe what you ordered • Explain what you received instead • Say what you want the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to inform you about a mistake with a recent order I placed through your website. The purpose of this letter is to request that the issue be resolved as soon as possible.

The main issue is that I ordered a hardcover edition of The Psychology of Learning (Order #45372), which I needed for my postgraduate studies. To be specific, I selected the latest 2024 edition while completing the purchase on 10th August.

However, when the package arrived, I was surprised to find a completely different book, Introduction to Marketing. Not only is this unrelated to my subject, but it has also delayed my ability to begin my coursework.

Therefore, I kindly request that you send me the correct book at the earliest opportunity and provide instructions for returning the wrong item. If the replacement is not available, I would appreciate a full refund.

I look forward to your prompt response.

Yours faithfully,

Rinal Patel

Word Count: 159

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter fully satisfies the requirements of the task. All three bullet points are addressed clearly and appropriately. The tone is polite and professional, and the request is reasonable. The letter is well-organized and easy to understand.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The paragraphing is logical, and the transitions between ideas are smooth, contributing to a clear and coherent message.

Lexical Resource

The letter demonstrates a sophisticated use of vocabulary, employing precise and appropriate language throughout. The choice of words enhances the clarity and professionalism of the communication.

Grammatical Range & Accuracy

The letter exhibits excellent grammatical control, with a wide range of structures used accurately and effectively. The absence of errors contributes to the overall polished and professional tone of the letter.

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