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Letter

Band 7+: You recently ordered a product online, but it arrived damaged. Write a letter to the customer service department to complain about the issue. In your letter: - Describe the product you ordered and the damage it sustained - Explain how you would like the company to resolve the issue - Request a replacement or refund

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Dear Sir,

I am writing to express my disappointment with a recent online order I received from your company. On 10th April, 2025 I ordered a kitchen appliance from your website, but unfortunately, I got defective product.

The product I ordered was an electric juicer-mixer, order number is XCVBMNH08976 and I was excited to receive it. However, when I opened the package, I was to find that the juicer jar was broken. The damage is significant, and the product is unusable in its current condition.

I would like to request that your company take immediate action to resolve this issue. I would appreciate it if you could either send a new juicer that is in good condition and meets the original product description or provide a full refund including shipment costs.

I hope that your company will take prompt action and I look forward to hearing from you soon. Also, please let me know if there is any additional information you need from me.

Yours sincerely,

Mohit

Word Count: 167

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

company: 3

product: 3

Try using synonyms for the above words

Task Response

The letter successfully addresses all parts of the task. The description of the product and damage is clear, the desired resolution is stated, and a request for a replacement or refund is made. Minor improvements in clarity could elevate the response.

Coherence & Cohesion

The letter flows well, with a logical progression of ideas. Minor improvements in sentence structure and flow would enhance the overall coherence.

Lexical Resource

6.5

The vocabulary used is appropriate and accurate, demonstrating a good range of words. More sophisticated vocabulary could be incorporated to enhance the overall lexical resource.

Grammatical Range & Accuracy

5.5

While the grammar is mostly correct, a few errors affect the overall flow and clarity. Improving grammatical accuracy will significantly enhance the score.

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