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Letter

Band 5+: You recently ordered a product online but it arrived damaged and the customer service was unsatisfactory. Write a letter to the company's customer service department complaining about your order. You should include details about: - what product you ordered and the nature of the damage - how the situation made you feel and the inconvenience it caused - what you would like the company to do to resolve the issue.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

Through this email, i want complaining about my order. Recently, i purchased a glasses from your onlline store. During the sending process, i really excited waiting the products comes to my house. But unfortunately, when it arrived, i received a damaged glass. I really upset since i expected the glass could be a gift for my nephew on his birthday tomorrow. I really hope you will help me to solve this problem before 3.00 p.m tommorrow. Maybe you can send the same products with a good condition, absolutely. And then, you can send it with instant delivery, so it is more possible to arrive on time. But, i still open if you have other solution, just reply this email and i try my best to response as fast as possible.

That’s all for now, i hope you can help me resolve this issue and respond this email as soon as possible. Thank you so much.

Regards,

Elisabeth

Word Count: 159

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

email: 3

really: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task, providing sufficient detail on the order, damage, feelings, and desired resolution. However, some aspects could be more thoroughly explained for a higher score.

Coherence & Cohesion

The letter's message is mostly understandable, but the flow could be improved with better sentence structure and paragraphing. The numerous grammatical errors impact the overall coherence.

Lexical Resource

4.5

The vocabulary used is appropriate for the context, but a wider range and more precise word choices would enhance the letter's impact. Some informal language choices detract from the overall professionalism.

Grammatical Range & Accuracy

3.5

The letter contains numerous grammatical errors that significantly affect clarity and fluency. Improved grammatical accuracy and sentence structure are needed to achieve a higher score.

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