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Letter

Band 7+: You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter -say what the participants liked about the hotel -explain why they were unhappy about the food -suggest what the manager should do to improve the food in the future

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Dear Manager,

I am writing to express our experience at Hotel Flower. We were there last Friday for a one-day company conference.

While we were there, most of my colleagues including me enjoyed the services at the hotel such as valet parking, servers as well as the bar service. Some of us were really impressed by the presentation of the drink served at the bar, it looked really alluring. Also, the organization of tables and chairs, center stage and decoration of the hall was done very professionally.

Although everything was up to the mark, one thing we received dissatisfying feedback was for food that was provided. Many of our teammates informed us that they could not find vegan or gluten free options, even though I personally mentioned this arrangement in the email. Even after ordering separately, the chefs served cold meals and it seemed as if these items were stale. It was a really disappointing experience.

I strongly recommend you to provide special training to the chefs and other staff involved working in the kitchen to ensure that all the pantry/ freezer items are dated as well as all the dishes are freshly made-to-order.

I hope you can resolve this issue promptly.

Yours sincerely,

Jinal Patel

Word Count: 206

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

really: 3

Try using synonyms for the above words

Task Response

7.5

The letter adequately addresses the task by mentioning what the participants liked about the hotel, explaining why they were unhappy about the food, and suggesting improvements. To enhance the task response further, consider providing more specific details about the positive aspects of the hotel and elaborate on the suggestions for improving the food.

Coherence & Cohesion

6.5

The letter is mostly coherent and cohesive, with ideas logically presented. Paragraphing is appropriately done. To improve coherence and cohesion, ensure smoother transitions between sentences and paragraphs. Additionally, consider linking ideas more explicitly for better flow.

Lexical Resource

7.5

There is a good range of vocabulary used throughout the letter. Some sophisticated words and phrases are included, enhancing the overall lexical resource. To further improve, try incorporating more varied vocabulary and idiomatic expressions.

Grammatical Range & Accuracy

7.5

The letter demonstrates a wide range of grammatical structures used accurately. Punctuation and grammar are generally well-handled. To enhance grammatical accuracy, pay attention to subject-verb agreement and ensure consistency in verb tenses.

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You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter -say what the participants liked about the hotel -explain why they were unhappy about the food -suggest what the manager should do to improve the food in the future

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