Band 5+: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: - the model and when you purchased it - describe the issue and when it occurred - what you would like the store to do to resolve the problem.

Dear Sir/Madam,

I am writing with regard to my recent purchase from your store as it stopped functioning after brought it my home.

I purchased a brand new washing mechine on 21st October from your store.Concerning the details of the product,it is a brand new model of Whirlpool with 2 years warrenty;the ID number is 453748XFHj234.

After reached home,I was excited to operate the appliance;unfortunately when I put some of my clothes in it for the first wash,it started making some strange noise.Even though,I was scared,I decided to try once again by following instructions carefully on the given manual.However,I felt extreamely disappointed as it stopped working suddenly within 2 minutes.

Since the problems are unacceptable and I have paid the full amount,I humbly request you to exchange this product as soon as possible.As a regular customer,I have the right to get the original appliance without any defaults.And I hope you will take appropriate measures to prevent this incidents in the future as it may impact negatively on the reputation of your store.

I am hoping for a prompt action from your side.

Yours faithfully,

Megha