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Letter

Band 6+: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: - the model and when you purchased it - describe the issue and when it occurred - what you would like the store to do to resolve the problem.

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Note: Both the topic and the answer were created by one of our users.

Dear Store Manager,

I am writing to bring to your attention an unfortunate experience I had with a recent purchase from your store, ‘Avtosh Doner’. On [insert purchase date], I bought a toaster and a blender, both of which I was excited to start using.

Regrettably, the day after my purchase, both appliances ceased to function properly. I attempted to troubleshoot the issues, but to no avail. This experience has been quite disappointing, as I expected products from your store to be of good quality.

I would appreciate it if you could either replace the faulty appliances or provide a full refund for the items. I look forward to your prompt response regarding this matter.

Thank you for your attention to this issue.

Sincerely,

[Your Name]

Word Count: 126

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Overall Band Score

6.5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
store: 3
purchase: 3
Try using synonyms for the above words

Task Response

6
The letter adequately addresses the task by providing details of the purchase, describing the problem, and stating the desired action. However, adding specific details about the appliance models and the exact nature of the malfunction would enhance the letter. Also, mentioning how you can be contacted would be beneficial. The letter falls short of the required 150 words.

Coherence & Cohesion

6
The letter is well-organized and easy to follow. The paragraphing is logical, with a clear introduction, body, and conclusion. Transitions between sentences and paragraphs are generally smooth, contributing to the overall coherence of the letter. To further enhance coherence, consider adding more specific details or examples to support your claims. For instance, elaborating on the troubleshooting steps you took could strengthen the letter's narrative.

Lexical Resource

6
The letter demonstrates a good range of vocabulary suitable for the task. Words like 'unfortunate,' 'ceased to function,' and 'troubleshoot' are appropriately used. To further improve, consider incorporating more varied and sophisticated vocabulary to express your dissatisfaction or desired resolution. For example, instead of 'quite disappointing,' you could use 'considerably frustrating' or 'deeply unsatisfactory.'

Grammatical Range & Accuracy

7
The letter exhibits a strong command of grammar with only minor errors. Sentence structures are varied and accurate, contributing to the clarity of the message. Punctuation is generally correct. To achieve an even higher score, ensure that all sentences are grammatically flawless and that a wide range of complex sentence structures are used appropriately.

Answers On The Same Topic:

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